Get help with your Midshift engagement.
Find answers, submit a support request, or get help with your process setup, stakeholder interviews, documents, analysis outputs or final report.
Help with the practical details.
Midshift support focuses on helping you keep the engagement moving, not sending you around in circles.
Tell us what is happening.
Include the process name, what you were trying to do, what happened, and whether this is blocking your engagement. We will respond within one business day.
Submit a support ticket
Send us the details of the issue and we will respond by email.
Help topics for common Midshift questions.
This section can link to future help articles, documentation pages or support posts. For now it gives visitors a clear view of the support categories Midshift will cover.
Starting your first engagement
How to choose a process, define the scope, invite stakeholders and upload useful context. See the Midshift process for the full engagement flow.
What counts as one process
Guidance for deciding whether your workflow fits inside a single Midshift engagement. The Who it is for page includes examples of good-fit workflows.
Stakeholder interviews
How interview invitations work, what stakeholders are asked and what happens after responses are complete.
Documents and SOPs
What to upload, how existing procedures are used and what happens if no documented process exists.
Reports and deliverables
What is included in the final improvement pack and how to use it for decision-making or implementation.
Billing, plans and enterprise support
Help with pricing, additional processes, teams, enterprise requirements and white-label delivery.
Quick answers before you submit a ticket.
These cover the support questions most likely to come up during a Midshift engagement.
How quickly will you respond?
We aim to respond within one business day. Blocking engagement, billing or access issues are prioritised.
What should I include in a support request?
Include your name, email, process name, what you were trying to do, what happened, and whether the issue is blocking progress.
Can I get help choosing the right process?
Yes. If you are unsure whether your workflow counts as one process, submit a ticket or contact us before starting.
Can stakeholders contact support?
Yes, but it is usually best for the process owner to contact support if the issue relates to scope, report outputs or engagement setup.
Can you help with implementation after the report?
Midshift provides the improvement pack and roadmap. Implementation support can be discussed separately through Changeable or a consultant-led arrangement.
Where should I ask billing or plan questions?
Use the support ticket form or contact page and select billing or plan question as the issue type.
Need help before starting?
Send a question before you begin, or start with one process and use support if you need guidance along the way.